Job Description
Join our award-winning customer experience team at Apex Connect Solutions! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment while working flexible weekend shifts in Charlotte's thriving tech corridor. This is your opportunity to launch a rewarding career in customer service with industry-leading training and advancement opportunities.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge and soft skills
- Maintain strict confidentiality of customer data and company information
- Contribute to continuous improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to work flexible weekend shifts (Fri-Sun) and holidays
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Typing speed of 40+ WPM with high accuracy
- Positive attitude and resilience in fast-paced environments