Job Description
Join our dynamic team at CityConnect Solutions as a Weekend Customer Service Representative in Philadelphia! We're seeking energetic professionals to deliver exceptional local support while enjoying competitive pay and flexible weekend hours. This immediate-start opportunity allows you to make a real impact in your community while advancing your career in customer service excellence.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Weekend schedule flexibility (Sat/Sun shifts)
- Comprehensive training and career growth paths
- Supportive team environment with recognition programs
- Immediate start – no waiting period
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve service issues for Philadelphia-area clients using problem-solving frameworks
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with local teams to ensure seamless service delivery
- Identify and escalate complex issues to appropriate departments
- Contribute to process improvements for local customer experience
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- Minimum 1 year customer service experience (local/retail preferred)
- Exceptional communication skills with clear articulation
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability for weekend shifts (Saturday/Sunday, 8am-8pm)
- High school diploma or equivalent; college degree a plus