Job Description
Join our award-winning team as a Weekend Customer Service Representative in sunny Tampa! We're seeking empathetic professionals to deliver exceptional support while enjoying a flexible weekend schedule. This role offers competitive pay, comprehensive training, and opportunities for career growth. As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to our mission of service excellence. On-site hiring event scheduled for October 15th at our Tampa headquarters!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately and maintain detailed case notes
- Collaborate with support teams to resolve complex customer concerns
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Identify process improvements and contribute to team knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced weekend schedule (Sat/Sun 8am-5pm)
- Strong problem-solving abilities and conflict resolution techniques
- Passion for helping customers and representing our brand positively