Job Description
Join Our Team at the Fresno Hiring Event!
Are you looking for a rewarding opportunity where your communication skills make a real impact? Apex Support Services is currently hosting a Hiring Event in Fresno, CA, seeking dedicated Customer Service Representatives to join our dynamic weekend team.
We are looking for individuals who are not just friendly, but proactive. As a Weekend Representative, you will be the voice of our brand, ensuring our customers receive exceptional service while enjoying the benefits of flexible weekend scheduling. This is a chance to build a stable career with a company that invests in its people.
What You'll Do:
- Provide outstanding support to customers via phone and email.
- Resolve inquiries and complaints efficiently and professionally.
- Accurately update customer records and account information.
- Collaborate with the team to meet daily service goals.
- Assist with general administrative tasks as needed.
Responsibilities
- Handle inbound and outbound customer calls with a focus on empathy and resolution.
- Process orders, returns, and exchanges accurately.
- Identify customer needs and provide appropriate solutions.
- Maintain a positive and professional demeanor during high-volume periods.
- Document all interactions in the CRM system.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or call centers is a plus.
- Must be available to work weekends (Saturday and Sunday).
- Strong computer literacy and typing skills.
- Ability to work in a fast-paced, team-oriented environment.