Job Description
Are you looking for a rewarding weekend opportunity in New York City?
Apex Support Solutions is currently hosting a hiring event for enthusiastic Customer Service Representatives. Join our elite team and enjoy a competitive salary, comprehensive benefits, and a supportive work culture.
We are seeking individuals who are passionate about helping others and thrive in a dynamic environment. Whether you are an experienced professional or a motivated entry-level candidate, we provide the training you need to succeed.
Why Join Us?
- Competitive hourly wage ($16.00 - $22.00)
- Flexible weekend schedules
- Health, dental, and vision insurance
- Paid training and career advancement opportunities
Responsibilities
- Deliver exceptional customer service via phone, email, and chat during weekend shifts (Saturday and Sunday).
- Resolve complex customer inquiries and complaints with empathy, patience, and efficiency.
- Process orders, returns, and account adjustments accurately and in a timely manner.
- Maintain accurate and detailed records of all customer interactions and transactions.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience is a plus, but we provide comprehensive on-the-job training.
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to work weekends (Saturday and Sunday) on rotating shifts.
- Proficient in using computer systems and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving mindset and a customer-first attitude.