Job Description
Join our dynamic team and transform your weekends into a rewarding full-time career! Detroit Weekend Opportunities Inc. is seeking enthusiastic Customer Service Specialists to deliver exceptional experiences to our clients while earning competitive wages. Perfect for those seeking reliable weekend schedules with full-time benefits, this role offers stability, growth opportunities, and the chance to make a tangible impact in your community. Enjoy flexible Saturday/Sunday shifts with no weekday commitments, comprehensive training, and a supportive work environment designed for success.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Resolve client inquiries and complaints efficiently with empathy and professionalism
- Process transactions accurately while maintaining strict compliance standards
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to continuous improvement initiatives through feedback and innovation
- Maintain detailed records and documentation using CRM systems
- Support weekend promotional events and seasonal peak periods
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service or retail experience
- Strong verbal/written communication and conflict resolution skills
- Proficient with Microsoft Office Suite and point-of-sale systems
- Ability to work flexible Saturday/Sunday shifts (40 hours/week)
- Valid driver's license and reliable transportation
- Background check and drug screening required
- Positive attitude with problem-solving mindset