Job Description
We are seeking a detail-oriented and customer-focused Weekend IT Support Specialist to join our team in New York, NY.
Are you looking for a flexible schedule with immediate availability? Apex Digital Solutions is currently hiring for a critical weekend shift role. You will be responsible for ensuring our infrastructure remains operational and supporting our staff during non-business hours.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Flexible Schedule: Work just the weekend and enjoy your weekdays free.
- Competitive Pay: Earn between $20.00 and $28.00 per hour.
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log and track all helpdesk tickets in our CRM system, ensuring proper documentation.
- Perform routine system checks, software updates, and security patches on weekends.
- Maintain inventory of IT equipment and assist with hardware procurement when necessary.
- Escalate complex issues to the Level 2 support team and provide follow-up.
Qualifications
- High school diploma or GED required; Associate's degree in Computer Science or related field is a plus.
- 1-2 years of professional experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Must be available to work Saturday and Sunday (Full or Part-time shifts available).
- Excellent communication skills and a customer-centric attitude.