Job Description
We are urgently hiring a reliable Weekend Shift Specialist to join our dynamic team in San Francisco. If you are a night owl who thrives in a fast-paced environment and enjoys solving complex technical problems while the rest of the city sleeps, this is the perfect role for you.
As a Weekend Support Specialist, you will be the frontline guardian of our systems, ensuring seamless operations for our clients during off-peak hours. We offer a competitive pay structure, a modern tech stack, and a culture that values work-life balance.
Why Join Us?
- Competitive Compensation: Earn between $25 and $35 per hour.
- Flexible Schedule: Enjoy your weekdays off with a stable Saturday and Sunday shift.
- Modern Work Environment: Work in the heart of San Francisco with cutting-edge tools.
- Career Growth: Opportunities to transition into full-time or management roles.
Responsibilities
- Provide 2nd and 3rd level technical support via phone and email for internal and external clients.
- Monitor system alerts and respond immediately to critical incidents during the weekend shift.
- Log and troubleshoot hardware, software, and network issues using our ticketing system (Zendesk/ServiceNow).
- Collaborate with the on-site Monday-Friday team to ensure 24/7 operational continuity.
- Maintain detailed documentation of technical issues and resolutions.
- Conduct routine system backups and perform maintenance checks to ensure data integrity.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT, Computer Science, or a related field is a plus).
- 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Must be available to work exclusively on weekends (Saturday and Sunday).
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Excellent written and verbal communication skills in English.
- Familiarity with Windows, macOS, and basic networking concepts (TCP/IP, DNS).