Job Description
Apex Digital Solutions is seeking a highly skilled and motivated Weekend IT Support Specialist to join our dynamic team in Seattle, WA. If you thrive in a fast-paced environment and have a passion for solving technical problems, we want to hear from you. This is an immediate start opportunity for a dedicated professional looking for weekend work.
As part of our support team, you will ensure business continuity during our peak operational hours on Saturdays and Sundays. You will play a critical role in maintaining our infrastructure and providing top-tier service to our internal staff and clients.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues during weekend shifts.
- Monitor system performance and troubleshoot alerts to prevent weekend downtime.
- Perform routine system updates, patches, and backups to ensure data integrity.
- Assist in the deployment of new workstations and peripherals.
- Document all technical issues and resolutions in the ticketing system (Jira/ServiceNow).
- Collaborate with the on-call team to escalate critical issues that require weekday attention.
Qualifications
- Associate’s degree in Computer Science, IT, or equivalent work experience (2+ years preferred).
- CompTIA A+ or Network+ certification is a plus.
- Strong knowledge of Windows 10/11, Active Directory, and Office 365.
- Must be available to work Saturday and Sunday shifts.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical concepts clearly to non-technical users.