Job Description
Apex Technology Solutions is seeking a highly skilled Weekend IT Support Specialist to join our Indianapolis team. If you excel in a fast-paced environment and have a passion for solving complex technical issues, we want to hear from you. This part-time position offers the perfect work-life balance for tech enthusiasts looking to make an impact while enjoying their weekends.
As part of our elite support team, you will be the first line of defense for our clients, ensuring seamless operations from Friday evening through Sunday night. You will work independently but remain closely connected with our central team during the week.
Responsibilities
- Troubleshoot and Resolve: Diagnose and repair hardware and software issues for end-users remotely or on-site during weekend shifts.
- Incident Management: Log and manage help desk tickets in our ticketing system, prioritizing critical issues.
- System Maintenance: Perform routine updates, patch management, and security checks on weekend systems.
- User Support: Provide excellent customer service and training to staff members requiring assistance.
- Network Monitoring: Monitor network performance to ensure uptime and stability during off-hours.
Qualifications
- Experience: Minimum 2 years of experience in IT support or help desk roles.
- Availability: Must be available to work Friday, Saturday, and Sunday (Weekend Shifts).
- Certifications: CompTIA A+ or equivalent certification is preferred.
- Communication: Strong verbal and written communication skills.
- Technical Skills: Proficiency in Windows, Active Directory, and common office software.