Job Description
Are you a tech-savvy professional looking for a flexible schedule?
We are currently seeking a highly motivated Weekend Shift IT Support Specialist to join our dynamic team in San Jose, CA. This is an excellent opportunity to work in a fast-paced tech environment with immediate start availability.
In this role, you will ensure business continuity by providing top-tier technical assistance to our employees during off-hours. If you excel at troubleshooting and enjoy solving complex technical puzzles, we want to hear from you.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues.
- Manage and resolve incoming IT tickets and service requests efficiently.
- Perform regular system maintenance and backups to ensure data integrity.
- Assist in the deployment and configuration of new workstations and peripherals.
- Monitor system performance and respond to alerts during the weekend shift.
- Maintain accurate documentation of all support activities and incidents.
- Collaborate with the core IT team to resolve escalated issues.
Qualifications
- Minimum of 1-2 years of experience in IT support, Help Desk, or technical support roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and basic network troubleshooting.
- Ability to work independently and prioritize tasks during off-hours.
- Excellent communication skills and a customer-centric attitude.
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.