Job Description
Are you looking for a flexible Weekend Shift opportunity in Colorado Springs? Nexus Systems is currently seeking a dedicated Technical Support Specialist to join our elite team. This is an immediate hire position offering competitive hourly rates and a modern work environment.
We are committed to excellence and are looking for candidates who thrive in a fast-paced setting. As a Weekend Specialist, you will play a crucial role in maintaining our high service standards during peak operational hours.
Responsibilities
- Provide 2nd and 3rd level technical support for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets and inquiries with a focus on customer satisfaction.
- Document all technical interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Perform remote diagnostics and guide users through complex troubleshooting procedures.
- Maintain up-to-date knowledge of the latest technology trends and internal systems.
Qualifications
- Associate degree in Computer Science, IT, or related field (or equivalent professional experience).
- Proven experience in a Help Desk, Technical Support, or Customer Service role.
- Strong technical knowledge of Windows, Linux, and basic networking protocols.
- Excellent written and verbal communication skills.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Ability to work independently with minimal supervision.