Job Description
Join Our Elite Weekend Team
We are currently seeking a highly skilled and motivated Weekend IT Support Specialist to join Apex Digital Solutions in Chicago, Illinois. This is an Immediate Hire opportunity for a dedicated professional looking for a flexible schedule that respects their personal time.
In this role, you will be the first line of defense for our clients, ensuring that technical operations run smoothly from Friday evening through Sunday. We offer a competitive compensation package, including health benefits and performance bonuses, for those who excel in a high-conversion environment.
Key Responsibilities
- Provide tier-2 technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and prioritize a high volume of IT support tickets with a focus on rapid response times and customer satisfaction.
- Conduct remote and on-site diagnostics to resolve complex technical anomalies efficiently.
- Maintain accurate documentation of all incidents, resolutions, and software updates within our CRM system.
- Collaborate with the internal engineering team to escalate critical issues and suggest process improvements.
- Deliver exceptional customer service to ensure high retention rates for our client base.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 2 years of professional experience in IT support or a similar technical role.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Friday-Sunday) on a rotating schedule.
- Self-starter mentality with the ability to work independently with minimal supervision.
Why Apply?
Enjoy the perfect work-life balance with a premium weekend-only schedule while earning a top-tier salary. We value our employees and provide a collaborative, forward-thinking culture in the heart of Chicago.
Responsibilities
- Provide tier-2 technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and prioritize a high volume of IT support tickets with a focus on rapid response times and customer satisfaction.
- Conduct remote and on-site diagnostics to resolve complex technical anomalies efficiently.
- Maintain accurate documentation of all incidents, resolutions, and software updates within our CRM system.
- Collaborate with the internal engineering team to escalate critical issues and suggest process improvements.
- Deliver exceptional customer service to ensure high retention rates for our client base.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 2 years of professional experience in IT support or a similar technical role.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Friday-Sunday) on a rotating schedule.
- Self-starter mentality with the ability to work independently with minimal supervision.