Job Description
Are you looking for a rewarding career with the flexibility of a weekend schedule?
Pacific Data Systems is seeking a dedicated and proactive Weekend Technical Support Specialist to join our elite team in San Francisco. We pride ourselves on delivering top-tier technical assistance to our enterprise clients, and we need an expert who thrives in a fast-paced environment.
In this role, you will be the first line of defense for our clients during peak weekend hours. You will utilize your troubleshooting skills to resolve complex IT issues, ensuring minimal downtime and maximum client satisfaction. If you are looking for a stable position with growth opportunities and a great work-life balance, this is the place for you.
Why You Should Apply:
- Competitive Pay: Salary ranging from $45,000 to $60,000 based on experience.
- Flexible Schedule: Enjoy your weekdays off with guaranteed weekend shifts.
- Professional Growth: Opportunities for advancement into Systems Administration and Network Engineering.
- Modern Environment: Work with cutting-edge technology in a collaborative San Francisco office.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop tools for weekend clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed logs of all support tickets and resolutions in the CRM system.
- Escalate complex issues to the senior engineering team and follow up to ensure closure.
- Conduct basic hardware maintenance and software updates as directed by the IT Manager.
- Collaborate with the weekday support team to ensure seamless service continuity across the weekend.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field is a plus.
- 1-2 years of professional experience in a help desk, technical support, or customer service role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is highly desirable.
- Exceptional communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work exclusively on Saturdays and Sundays, 40 hours per week.