Job Description
Are you looking for a tech career that fits your lifestyle? TechFlow Solutions is actively hiring a Weekend IT Support Specialist in San Antonio, TX. We are looking for a proactive problem solver to join our team and offer an immediate start for qualified candidates.
As the IT landscape evolves, we need dedicated professionals to ensure our systems run smoothly during critical off-hours. This role is perfect for tech enthusiasts seeking a stable weekend schedule while enjoying competitive pay and a modern work environment.
Why Apply?
- Immediate Onboarding: Start making an impact within days of applying.
- Weekend Premium: Earn a higher hourly rate for weekend availability.
- Professional Growth: Work with leading-edge technology and gain diverse experience.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and resolve incoming IT support tickets via phone, email, and remote desktop tools.
- Perform routine maintenance tasks, including system updates, security patches, and asset inventory.
- Assist users with password resets, account access, and software installation.
- Collaborate with the on-call team to ensure seamless coverage during weekend shifts.
- Document technical issues and resolutions in the Service Desk Management system.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- 1+ years of experience in IT support, Help Desk, or a related technical field.
- Proficiency with Windows 10/11, Microsoft Office 365, and Active Directory.
- Strong analytical skills and the ability to explain technical concepts clearly to users.
- CompTIA A+ certification is a strong plus.