Job Description
Are you looking for an immediate start with a schedule that offers the perfect work-life balance? Apex Solutions Inc. is currently seeking motivated Entry Level Technical Support Specialists to join our dynamic team in Arlington, Virginia.
We are a leading provider of innovative IT solutions, and we are expanding our operations for the upcoming weekend shifts. This is an excellent opportunity for individuals looking to launch a career in technology without prior experience. You will be trained on the job to handle customer inquiries, troubleshoot basic technical issues, and ensure our clients receive top-tier support.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Weekend Schedule: Work Saturdays and Sundays (40 hours per week).
- No Experience Needed: Comprehensive training provided.
- Growth Opportunities: Clear path to full-time and higher-level roles.
Don't miss this chance to secure a stable, well-paying position in the heart of Virginia.
Responsibilities
- Provide high-quality technical support to clients via phone and email during weekend hours.
- Diagnose and resolve basic hardware, software, and network connectivity issues.
- Guide users through standard operating procedures and troubleshooting steps.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Adhere to strict quality assurance standards and SLAs.
Qualifications
- High school diploma or GED required.
- Basic computer literacy (Windows and Mac environments).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Reliable and punctual attendance is mandatory.
- Ability to work independently and as part of a team.
- Willingness to undergo a background check.