Job Description
Are you a tech-savvy problem solver looking for a Weekend Shift opportunity in Tucson? Apex Tech Solutions is expanding our elite support team and is looking for a dedicated Technical Support Specialist to join us immediately. If you thrive in a fast-paced environment and enjoy helping customers resolve complex technical issues, we want to hear from you.
As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring seamless service during high-traffic periods. This role offers a competitive hourly rate, flexible scheduling, and the chance to work with cutting-edge technology.
Why Join Us?
- Immediate Start: Begin making an impact within days.
- Weekend Pay Premium: Earn up to $24/hour with our weekend shift differential.
- Modern Environment: Work from our state-of-the-art Tucson office or enjoy remote flexibility.
Responsibilities
- Provide top-tier technical troubleshooting and customer support via phone, email, and chat during weekend shifts.
- Diagnose and resolve software, hardware, and network connectivity issues for end-users.
- Document all customer interactions and resolutions in the CRM system to maintain a knowledge base.
- Collaborate with the engineering team to escalate complex bugs and provide feedback.
- Ensure high customer satisfaction scores (CSAT) and adhere to service level agreements (SLAs).
- Maintain a professional and positive demeanor during high-volume support periods.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic to intermediate understanding of Windows, macOS, and Android/iOS operating systems.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Reliable and punctual, with a commitment to working weekend hours (Friday-Sunday).
- Ability to work independently and manage multiple tickets simultaneously.
- Previous customer service or IT support experience is preferred but not mandatory for immediate hires.