Job Description
Are you looking for a flexible schedule that perfectly balances your personal life with your professional career? We are currently seeking a highly motivated Weekend Support Specialist to join our dynamic team in San Diego, CA. In this pivotal role, you will be the frontline of our technical support, ensuring our systems run smoothly and our clients receive exceptional service during critical weekend hours.
Why You'll Love This Role
- Flexible Schedule: Enjoy your weekdays completely free while working 3-4 days on the weekend.
- Competitive Compensation: Earn between $20.00 and $28.00 per hour based on your experience.
- Growth Potential: Strong pathway to full-time employment and career advancement within our IT department.
If you are a tech-savvy problem solver ready to make an impact, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
- Monitor system performance and perform routine maintenance tasks to ensure uptime.
- Document all technical interactions, resolutions, and troubleshooting steps in the ticketing system.
- Collaborate with the on-site team to resolve complex escalations and service requests.
- Ensure strict adherence to company IT security policies and data privacy regulations.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- 1+ years of experience in technical support, help desk, or IT assistance roles.
- Strong working knowledge of Microsoft Office Suite and Windows/macOS operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and effectively with minimal supervision on weekends.
- Proven ability to prioritize tasks and manage time efficiently during peak hours.