Job Description
Are you a tech-savvy professional looking for flexible weekend work in the heart of North Carolina? Apex Tech Solutions is currently hiring a Weekend Technical Support Specialist to join our dynamic team in Raleigh.
At Apex Tech, we pride ourselves on providing top-tier customer service. As our Weekend Specialist, you will be the first line of defense for our clients, ensuring their technical issues are resolved efficiently and professionally. Enjoy the work-life balance that comes with dedicated weekend shifts and the peace of mind knowing you will receive weekly pay.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Maintain accurate and detailed records of all customer interactions and support tickets.
- Collaborate with the weekday support team to ensure seamless knowledge transfer.
- Educate customers on best practices for using our products and services.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Proven experience in technical support or customer service is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace are essential for remote work options.
- Ability to work weekends (Saturday and Sunday) with a flexible schedule.