Job Description
We are seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in Seattle. This role is perfect for tech enthusiasts looking to balance their work with personal commitments. You will be the first line of defense for our clients, resolving technical issues efficiently while maintaining a high standard of customer service.
As a key member of our support team, you will have the opportunity to work in a fast-paced environment with flexible weekend hours. We value innovation, problem-solving, and a passion for technology. If you are looking for a part-time role that offers competitive pay and professional growth, we want to hear from you.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and troubleshoot basic hardware and software problems, including network connectivity and printer setup.
- Document all troubleshooting steps and resolutions in the ticketing system accurately and timely.
- Collaborate with the team to ensure consistent service quality and share knowledge during weekly syncs.
- Answer phone and email inquiries in a professional, empathetic, and timely manner.
- Escalate complex issues to senior staff when necessary.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and software applications.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and stay focused during weekend shifts.
- Strong problem-solving skills and patience when dealing with end-users.
- Proficiency in Microsoft Office Suite and remote support tools.