Job Description
Join our award-winning remote call center team and start your career today! ConnectCare Solutions is seeking motivated Customer Service Representatives for immediate work-from-home positions in Charlotte, NC and Pennsylvania. No experience necessary - we provide comprehensive training and a supportive virtual environment. Enjoy flexible scheduling, competitive pay, and the opportunity to grow with a nationally recognized leader in customer experience.
Why Work With Us?
• 100% remote work opportunity
• Paid training and certification
• Health benefits (medical/dental/vision)
• 401(k) with company match
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and coaching sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Reliable high-speed internet connection
- Quiet, dedicated workspace at home
- Ability to work flexible shifts (including evenings/weekends)
- Basic computer proficiency (typing, browsers, MS Office)
- Customer service mindset with problem-solving aptitude
- US residency and authorization to work