Job Description
Join our dynamic team at ConnectSphere Solutions for our exclusive hiring event for full-time Call Center Agents in Georgia and North Carolina! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment.
Why Join Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing training and career advancement
- Modern, collaborative workspaces
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to navigate multiple systems simultaneously
- Reliable transportation to our Atlanta office
- Flexible availability including evenings/weekends