Job Description
Join ConnectCare Solutions for our Urgent Hiring Event in Indianapolis! We're seeking passionate Call Center Agents to deliver exceptional customer experiences. This is your chance to launch a rewarding career in a dynamic, supportive environment with immediate start dates. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Indiana's top employers.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team leads to improve service processes
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficiency with CRM software and MS Office
- Positive attitude under pressure