Job Description
Join our award-winning customer experience team as a Chat Support Specialist! We're hosting exclusive hiring events for motivated professionals in Los Angeles and New York to deliver world-class digital support. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-first culture where your communication skills shine. Perfect for tech-savvy individuals passionate about solving customer challenges through seamless chat interactions.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and product issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with engineering teams to escalate complex technical problems
- Proactively identify opportunities to improve customer experience workflows
- Train new agents on chat protocols and product knowledge
- Analyze chat metrics to identify recurring issues and implement solutions
- Participate in cross-functional product feedback sessions
Qualifications
- Minimum 2 years of customer support experience via chat/email
- Exceptional written communication with 70+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar CRM platforms
- Strong problem-solving skills with technical aptitude
- Ability to multitask across 3-4 concurrent chat sessions
- Experience working in remote/distributed teams
- High school diploma or equivalent; bachelor's preferred
- Must attend in-person hiring event in Los Angeles or New York