Job Description
Join our dynamic team as an immediate-hire Chat Support Specialist in Houston, TX! We're seeking tech-savvy communicators to resolve customer inquiries via real-time chat platforms. This contract position offers flexible hours and rapid onboarding for qualified candidates. Provide exceptional support while building valuable experience in a fast-paced digital environment.
Responsibilities
- Deliver real-time chat support for product inquiries and technical troubleshooting
- Maintain detailed customer interaction records in CRM systems
- Collaborate with escalation teams to resolve complex issues
- Adhere to SLA targets for response and resolution times
- Identify and document recurring customer pain points
- Participate in ongoing product training sessions
Qualifications
- Minimum 6 months of customer support experience
- Excellent typing skills (60+ WPM)
- Proficiency with Zendesk or similar chat platforms
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge