Job Description
Join our award-winning tech support team in Richmond, Virginia! We're seeking passionate Chat Support Specialists to provide exceptional customer service through real-time chat channels. This immediate hire position includes comprehensive paid training to equip you with the tools needed to succeed. Enjoy a competitive salary, flexible scheduling options, and career advancement opportunities within our growing tech ecosystem.
What We Offer:
- Comprehensive paid training program ($2,000 training stipend)
- Health, dental, and vision benefits
- Performance-based quarterly bonuses
- 100% remote work capability post-training
- Professional development stipend ($1,200/year)
Responsibilities
- Deliver real-time technical support via chat for software, hardware, and network issues
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 support for complex troubleshooting escalation
- Contribute to knowledge base documentation and process improvements
- Monitor chat queue response times and maintain SLA compliance
- Participate in weekly team training sessions and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficient in typing (50+ WPM) and multitasking
- Basic technical knowledge of Windows/macOS and networking
- Excellent written communication skills in English
- Ability to work rotating shifts including weekends
- Must pass background check and pre-employment assessment