Job Description
Are you looking for a weekend role that offers flexibility and competitive pay? TechFlow Solutions is seeking a dedicated Weekend IT Support Specialist to join our San Jose team.
As the backbone of our weekend operations, you will ensure our systems remain up and running smoothly while our team enjoys their time off. We value proactive problem-solving and a customer-first mindset.
Why Join Us?
- Competitive hourly rate for weekend work.
- Flexible schedule (Saturday & Sunday).
- Opportunity to work with cutting-edge technology.
The Role:
We are looking for a reliable individual to manage technical inquiries and system maintenance during off-hours. If you have a knack for technology and enjoy helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 & Tier 2 technical support to employees via phone, email, and ticketing systems.
- Resolve hardware and software issues, including printer troubleshooting and account access.
- Monitor server health and perform routine system backups to ensure data integrity.
- Install, configure, and maintain company-issued devices (laptops, mobile phones).
- Collaborate with the on-call team to escalate critical issues promptly.
- Maintain accurate documentation of all technical issues and resolutions.
Qualifications
- Minimum of 2 years of experience in IT support or a related technical field.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network troubleshooting (LAN/WAN) and basic firewall concepts.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Availability to work a consistent weekend schedule (Saturday and Sunday).
- Associates degree in Computer Science, IT, or equivalent work experience is preferred.
- CompTIA A+ or Network+ certification is a plus.