Job Description
Are you a tech-savvy professional seeking a role with flexible weekend shifts and immediate hiring opportunities?
Apex Digital Solutions is currently looking for a dedicated Weekend IT Support Specialist to join our elite team. We are expanding our support operations across the United States, specifically catering to the Washington DC and California regions.
In this role, you will play a critical part in ensuring our clients receive seamless technical assistance during peak weekend hours. We offer a competitive compensation package, remote-friendly work culture, and the chance to grow your career with a leading tech firm.
Why Join Us?
- Immediate Start: Onboard and begin contributing from Day 1.
- Flexible Schedule: Enjoy your weekdays off with a stable, predictable weekend roster.
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
If you are ready to take your career to the next level, apply today!
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues during weekend operations.
- Manage and resolve incoming tickets and support requests from clients in Washington DC and California efficiently.
- Document all technical issues, resolutions, and customer interactions in our CRM system.
- Collaborate with the weekday support team to ensure seamless handover of complex cases.
- Conduct remote diagnostics and perform system updates or patch management as required.
- Maintain a high level of customer satisfaction by delivering professional and courteous service.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or IT assistance.
- Strong knowledge of Windows, macOS, and common productivity software.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work weekends (Saturday and/or Sunday) consistently.
- Ability to work independently with minimal supervision in a remote or hybrid environment.