Job Description
Join ConnectCare Solutions as a Chat Support Specialist and become the digital face of our growing tech brand! We're seeking friendly, tech-savvy individuals to provide exceptional customer experiences through real-time chat support. This is your chance to launch a rewarding career in customer service with immediate training and growth opportunities in Orlando's thriving tech sector.
Our supportive team environment offers flexible scheduling options, comprehensive benefits, and the chance to work with cutting-edge technology. Perfect for recent graduates or career changers looking to enter the customer service field!
Responsibilities
- Deliver prompt, professional customer assistance via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product questions efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to knowledge base improvements and documentation
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and multi-tasking tools
- Strong problem-solving abilities and patience
- Reliable home office setup with high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Florida residency required for in-person onboarding