Job Description
Join our award-winning support team immediately! We're urgently hiring Chat Support Specialists in Columbus, OH with full paid training. No experience required – we provide everything you need to succeed!
ClientFirst Solutions is a rapidly growing tech company committed to exceptional customer experiences. We're expanding our 24/7 support division and seeking motivated individuals to join our dynamic team. If you're a natural problem-solver with excellent communication skills, this is your opportunity to launch a rewarding career in tech support.
What We Offer:
- Comprehensive paid training program (4 weeks, 100% paid)
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Clear career advancement path to senior roles
- Modern, collaborative work environment
Responsibilities
- Provide real-time chat support to resolve customer inquiries efficiently
- Document interactions and maintain detailed case histories
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Adhere to strict service level agreements (SLAs)
- Participate in ongoing training and skill development
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and critical thinking abilities
- Basic computer proficiency (typing 40+ WPM)
- Customer service mindset with empathy and patience
- Availability to work flexible shifts including weekends
- Must pass background check and drug screening