Job Description
Join our award-winning team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for night owls seeking stability and growth in San Diego's vibrant service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience
- Excellent communication and active listening skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and MS Office Suite
- High school diploma or equivalent (college preferred)
- Spanish fluency a strong plus
- Ability to thrive in fast-paced, high-volume environments