Job Description
Join our dynamic team as a Customer Service Representative in Raleigh, NC, and enjoy the benefits of weekly pay! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. This role offers competitive compensation, comprehensive training, and a supportive work environment. Don't miss this opportunity to advance your career in customer service with a company that values your growth and rewards your dedication.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions and update customer records in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in multitasking with CRM software
- Ability to work flexible shifts including weekends
- Positive attitude with a customer-first mindset