Job Description
Join our award-winning team as a Night Shift Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals who thrive in after-hours environments. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth. No weekend or holiday shifts required. Apply today and start your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with support teams for complex issue escalation
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in night shift
- Strong typing skills (40+ WPM) and software proficiency
- Exceptional problem-solving and conflict resolution abilities
- Ability to work independently with minimal supervision
- Flexibility to work rotating weekends (2x/month max)
- Valid US work authorization