Job Description
We are looking for motivated individuals to join our rapidly expanding team in Charlotte, NC. As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support and solutions. We offer a comprehensive Paid Training Program designed to get you up to speed quickly, making this an excellent opportunity for those seeking to start a career in customer support without prior experience.
Why Choose Apex Support Solutions?
- Weekly Paychecks: Get paid every Friday with our direct deposit system.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Career Growth: Clear pathways for promotion from Entry Level to Team Lead.
- Modern Work Environment: State-of-the-art facilities and supportive management.
Your Role
As a key member of our support team, you will handle a high volume of customer inquiries with professionalism and empathy. Your goal is to resolve issues efficiently while building lasting relationships with our clients.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with professionalism.
- Resolve customer complaints and inquiries by identifying the root cause and providing effective solutions.
- Document all customer interactions accurately in our CRM database.
- Upsell products and services to existing clients to increase revenue.
- Adhere to all company policies, quality assurance standards, and call scripts.
- Collaborate with team members to improve departmental processes and service delivery.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing proficiency (35+ wpm).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection and computer (for remote hybrid options).