Job Description
Join Our Remote Team: Customer Service Representative (Night Shift)
Are you a people person looking for a flexible, rewarding career from home? ConnectStream Solutions is hiring dedicated Customer Service Representatives to join our night shift team. We are actively seeking talent in Omaha, NE and Ohio to provide exceptional support to our clients.
Why You'll Love This Role
- Work From Home: Enjoy the flexibility of working from your own space with a reliable internet connection.
- Night Shift Advantage: Set your own schedule with our popular evening shifts (10:00 PM - 6:00 AM EST).
- Competitive Compensation: Earn between $18.00 - $22.00 per hour with performance bonuses.
- Professional Growth: We invest in our employees with ongoing training and clear career paths.
Take control of your work-life balance today. Apply now to become part of our fast-growing support team!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience, empathy, and efficiency.
- Accurately document all customer interactions and account updates in the CRM system.
- Follow established call scripts and standard operating procedures to ensure consistency.
- Escalate complex issues to the appropriate supervisor or technical team when necessary.
- Maintain a professional and positive demeanor while representing the company brand.
Qualifications
- High school diploma or GED equivalent is required.
- Must be able to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM EST).
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Strong verbal and written communication skills with a friendly phone voice.
- Basic computer proficiency (Windows/Mac OS) and familiarity with web browsers.