Job Description
Join Premier Support Solutions as a Customer Service Representative and launch your career in customer excellence! We're seeking dedicated professionals for our weekend shifts in Wichita, KS with paid training provided. This role is perfect for individuals seeking flexible schedules while delivering exceptional support to our valued clients. Our comprehensive training program ensures you're fully equipped to succeed, with opportunities for career advancement across our Kansas and Georgia locations. Enjoy competitive pay, benefits, and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Support weekend shift operations (Saturday/Sunday 8am-6pm)
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Proficient with Microsoft Office and CRM software
- Flexible weekend availability (required)
- Problem-solving mindset with attention to detail
- Passion for helping others and representing the brand positively