Job Description
Join our dynamic team as a Customer Service Representative in Portland, PA! We're seeking a dedicated professional to deliver exceptional support to our valued customers during weekend shifts. This role is perfect for individuals who thrive in fast-paced environments and prioritize customer satisfaction. Enjoy competitive pay, comprehensive training, and a supportive culture focused on your growth. Immediate start available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to address escalated issues and improve workflows
- Utilize CRM software to document interactions and track customer satisfaction
- Meet performance metrics for response time and resolution rates
- Identify opportunities to enhance the customer experience and share feedback
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize in a high-volume setting
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday, 8 AM - 6 PM)
- Basic technical troubleshooting knowledge