Job Description
Join our dynamic team as a Weekend Customer Service Representative in Milwaukee! This is your chance to make a real impact while enjoying a work-life balance with weekends off during the week. We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive training program
- Flexible weekend schedule (Sat/Sun)
- Health benefits for part-time employees
- Career growth opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams for complex escalations
- Meet/exceed performance metrics (CSAT, resolution time)
- Proactively identify process improvement opportunities
- Maintain deep product knowledge across service lines
Qualifications
- 1+ years customer service experience required
- Strong typing skills (40+ WPM)
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Flexible availability for weekend shifts (6AM-10PM)
- Basic knowledge of Microsoft Office Suite