Job Description
Are you looking for a rewarding career with flexible hours? Apex Support Solutions is currently hiring a Customer Service Representative for our Weekend Shift team in Wichita, KS. We offer a competitive pay rate, a supportive remote work environment, and the opportunity to make a real impact on our customers' lives.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive top-tier support. Whether you are an experienced professional or looking to start your career in customer service, we provide the training and tools you need to succeed.
Responsibilities
- Handle Inbound Inquiries: Professionally answer and resolve customer questions via phone, email, and live chat during weekend hours.
- Issue Resolution: Troubleshoot customer problems and provide effective solutions to ensure high customer satisfaction scores.
- Order Management: Process returns, exchanges, and new orders accurately and efficiently.
- Record Keeping: Maintain detailed and accurate customer records and logs in our CRM system.
- Feedback Collection: Gather customer feedback and relay it to the management team to help improve our products and services.
- Policy Adherence: Ensure all interactions comply with company policies and procedures.
Qualifications
- High School Diploma: or equivalent GED required.
- Experience: Previous customer service experience is preferred but not required; training provided.
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional tone.
- Technical Proficiency: Comfortable navigating computer systems and using Microsoft Office Suite.
- Availability: Must be available to work weekends (Saturday and Sunday) on a full-time schedule.
- Internet: Reliable high-speed internet connection and a quiet home workspace.