Job Description
Join Austin's fastest-growing tech firm as a Customer Service Representative! We're offering weekly pay, paid training, and a dynamic environment where your career thrives. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement in Austin's vibrant tech hub. No experience needed—just a passion for helping others!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests using CRM systems
- Collaborate with technical teams to resolve complex issues
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
- Maintain deep product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (paid training available)
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting skills
- Reliable transportation to downtown Austin office