Job Description
Launch your career in customer service with CustomerConnect Solutions! We're seeking enthusiastic individuals to join our dynamic call center team in New York City. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement in a supportive environment.
Why You'll Love Working Here:
- Competitive hourly wages with performance bonuses
- Comprehensive paid training program
- Health benefits after 60 days
- Clear career path to team lead/supervisor roles
- Modern, collaborative workspace in Midtown Manhattan
Immediate Start Available! We're hiring now to fill multiple shifts.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service processes
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- No experience necessary - training provided
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Problem-solving mindset and customer-focused attitude
- Reliable attendance and punctuality
- Basic computer proficiency