Job Description
Join Boston Customer Solutions as an Entry-Level Call Center Representative and kickstart your career in customer service! We offer comprehensive paid training to help you succeed, with opportunities for growth into specialized roles. Enjoy competitive pay, flexible scheduling, and a supportive team environment. No prior experience required – we'll equip you with all the skills needed to excel.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Positive attitude and customer-focused mindset
- Reliable attendance and punctuality
- Pass background check/drug screening