Job Description
We are excited to announce an open hiring event in New York City! NYC Customer Connect is seeking motivated individuals to join our team as Entry-Level Call Center Representatives. If you are looking to launch a rewarding career in customer service with no prior experience required, this is the perfect opportunity for you.
As a vital member of our support team, you will interact with clients daily, providing solutions and ensuring a positive brand experience. We pride ourselves on our world-class training program and offer a supportive, inclusive work environment where you can thrive.
Why Choose Us?
- Competitive Compensation: Earn between $18.00 and $24.00 per hour.
- Full Benefits: Health, dental, and vision insurance available.
- Training: Comprehensive paid training to get you up to speed.
- Growth: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction.
- Resolve customer inquiries, complaints, and technical issues using provided resources.
- Enter accurate customer data and transaction details into our internal CRM systems.
- Follow scripts and guidelines to ensure consistent service quality and compliance.
- Identify and assess customer needs to achieve sales or service goals.
- Collaborate with the support team to escalate complex issues appropriately.
- Maintain a professional and positive demeanor during all interactions.
Qualifications
- High school diploma or GED is required.
- Strong verbal communication skills and the ability to speak clearly.
- Basic computer literacy and typing proficiency.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be a resident of New York and authorized to work in the USA.
- Previous customer service experience is a plus but not mandatory.