Job Description
Join our dynamic team at LocalCare Solutions as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our clients across Texas and Florida. This is your opportunity to launch a rewarding career in customer service with comprehensive training, competitive benefits, and growth potential. Our Austin-based office fosters a collaborative environment where your voice matters, and your contributions directly impact our mission of building lasting customer relationships.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in our customer database for quality tracking
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including response times and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- No prior experience necessary - we provide comprehensive onboarding
- Exceptional verbal/written communication skills in English
- Proficient with basic computer applications and willingness to learn new software
- Strong problem-solving abilities and customer-focused mindset
- Ability to work flexible hours including evenings and weekends as needed
- Valid work authorization in the United States