Job Description
Join our award-winning call center team in Fort Worth, TX! We're seeking motivated individuals for full-time positions with comprehensive paid training. Enjoy competitive pay, benefits, and career growth opportunities in a modern, supportive environment. No experience required – we'll teach you everything you need to succeed.
What We Offer:
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
- Modern downtown location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM system accurately
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team to improve service standards
- Adhere to compliance protocols and security guidelines
- Participate in ongoing skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Reliable internet connection for remote options
- Positive attitude and problem-solving mindset
- Must pass background/drug screening
- Flexible schedule availability (including weekends)
- Basic computer proficiency