Job Description
Join ConnectHub Solutions as a Full-Time Chat Support Specialist and become the voice of our brand! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat channels. This immediate-start opportunity in Denver offers a competitive salary, comprehensive benefits, and a dynamic team environment where your problem-solving skills shine.
Our ideal candidate thrives in fast-paced digital interactions, possesses stellar written communication abilities, and is passionate about resolving customer inquiries with speed and precision. If you're ready to launch your customer service career in a growing tech hub, apply today!
Responsibilities
- Respond to customer inquiries via live chat with average response time under 60 seconds
- Resolve technical issues, billing questions, and product inquiries using knowledge base systems
- Maintain detailed documentation of interactions in CRM platforms
- Collaborate with technical teams to escalate complex issues
- Meet monthly KPIs for customer satisfaction scores and first-contact resolution
- Participate in ongoing training to update product knowledge
- Support multiple chat channels simultaneously during peak hours
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience, preferably in digital support
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in CRM software (Zendesk, Salesforce, or similar)
- Exceptional written communication skills with proper grammar/punctuation
- Ability to multitask in high-volume environments
- Must pass background check and drug screening
- Availability for flexible shifts including evenings/weekends