Job Description
Are you looking for a stable, full-time career with the flexibility of weekend hours? Apex Solutions Group is seeking a detail-oriented Technical Support Specialist to join our growing team in Houston, Texas.
In this role, you will be the first point of contact for technical escalations, ensuring our clients have seamless access to our enterprise systems. We value accuracy, problem-solving skills, and a customer-first approach.
Why Apply?
- Competitive Salary: Earn between $55,000 and $75,000 annually.
- Weekend Flexibility: Enjoy your weekdays off while building a full-time career.
- Modern Environment: Work with cutting-edge technology in a supportive team.
Responsibilities
- Troubleshoot complex hardware, software, and network issues for internal and external clients.
- Manage and resolve technical tickets using our ticketing system (Zendesk/ServiceNow).
- Provide remote desktop support and perform software installations.
- Monitor system performance and proactively identify potential outages.
- Document technical solutions and maintain accurate knowledge base articles.
- Collaborate with the on-site engineering team to escalate critical issues.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field.
- 1+ years of experience in technical support or help desk roles.
- Proficiency in Microsoft Office Suite and remote access tools (TeamViewer, AnyDesk).
- Strong troubleshooting skills with a logical approach to problem-solving.
- Excellent written and verbal communication skills.
- Ability to work independently and maintain high productivity during weekend shifts.