Job Description
We are seeking a dedicated and detail-oriented Weekend Technical Support Specialist to join our dynamic team in Boston, MA. If you are looking for a flexible schedule with immediate availability, this is the perfect opportunity for you. We offer a competitive hourly rate and a collaborative environment where your technical skills make a real impact.
Why Join Us?
- Immediate Start: Onboard within 48 hours.
- Flexible Schedule: Work Saturdays and Sundays with full-time benefits.
- Growth Opportunities: Potential to transition to full-time roles.
Are you ready to leverage your IT skills in a rewarding weekend role? Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees and clients via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed tickets in our support ticketing system (e.g., Zendesk, Jira).
- Assist with the setup and configuration of new workstations, peripherals, and mobile devices.
- Perform routine system backups and security patching during off-peak hours.
- Collaborate with the core engineering team to escalate complex technical issues.
- Conduct user training sessions on new software tools and security protocols.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively during weekend shifts.
- Relevant IT certifications (CompTIA A+, Network+) are a plus but not mandatory.