Job Description
Are you ready to secure an immediate start weekend shift full time job in Milwaukee, WI?
We are currently seeking a highly motivated Senior Technical Support Specialist to join our elite team. If you thrive in a fast-paced environment and are looking for a stable, full-time position with weekend hours, this is your opportunity to advance your career.
At Apex Technical Solutions, we don't just fill positions; we build careers. We offer a competitive benefits package, ongoing training, and a culture that values your expertise. Don't miss out on this chance to work with top-tier technology and a supportive team.
Responsibilities
- Provide expert-level technical support to employees via phone, email, and remote access tools.
- Diagnose, troubleshoot, and resolve hardware and software issues on a weekend schedule.
- Manage and prioritize incoming IT tickets to ensure rapid response times.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with the engineering team to identify and resolve recurring technical issues.
- Conduct basic hardware installations and maintenance for remote offices.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in technical support or help desk roles.
- Availability to work full-time, including weekends and holidays.
- Strong knowledge of Windows, macOS, and mobile device management.
- Excellent communication skills and customer service orientation.
- ITIL certification is a plus.