Job Description
Join Austech Solutions' elite customer support team in Austin and make an immediate impact! We're seeking dynamic Chat Support Specialists to deliver exceptional digital customer experiences for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in Austin's thriving tech hub. No experience necessary – we provide comprehensive training for motivated individuals ready to start their career in customer service today!
Responsibilities
- Provide real-time chat support to resolve customer inquiries, technical issues, and product questions
- Maintain accurate customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet or exceed performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Support multiple digital channels including live chat and email
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with 95% accuracy
- Exceptional written communication skills in English
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and critical thinking abilities
- Basic technical troubleshooting aptitude
- Previous customer service experience highly valued
- Must be authorized to work in the US